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Privacy Policy

Virtual Rekall LLC — Policies

If you need help, contact:
Email: info@virtualrekall.com
 

1. Refund Policy

A refund may be offered if:

  • A technical issue on our side prevents your session from running;

  • We cancel or significantly modify your session;

  • You cancel within the window described in the Cancellation Policy.

Refunds are not available for:

  • Completed sessions

  • No-shows

  • Late arrivals

  • Motion sickness or sensory discomfort

  • Removal due to harassing, disruptive, or abusive conduct

  • Equipment misuse or ignoring staff instructions

How to request a refund:
Email [insert email] with your name, booking details, and reason.
We respond within 3–5 business days.
Approved refunds process within 5–10 business days.

2. Cancellation Policy

48+ hours before session:

Full refund

24–48 hours before session:

50% refund or store credit

Less than 24 hours before session or no-shows:

No refund

Rescheduling:

  • Free rescheduling available 24+ hours before your session

  • Requests inside 24 hours are not guaranteed

To cancel or reschedule, contact:
Email: [insert email]
Phone: [insert phone number]

3. Safety & Participation Policies

VR is immersive and physical. To keep everyone safe, the following rules apply:

3.1 Assumption of Risk

VR may cause:

  • Dizziness or disorientation

  • Motion sickness

  • Loss of balance

  • Sensory overload

  • Fatigue or discomfort from headset use

  • Minor physical bumps due to movement

If you feel uncomfortable at any time, remove your headset and alert staff.

3.2 Health Restrictions

Guests should not participate if they:

  • Are under the influence of drugs or alcohol

  • Have conditions worsened by movement or flashing lights

  • Recently had surgery or injuries that affect mobility

  • Cannot safely stand, walk, crouch, turn, and wear a VR headset for up to 1 hour

3.3 Age Requirements (UPDATED)

  • Guests under 15 must be accompanied by an adult

  • Experiences are not recommended for children under 12

Staff may deny participation if a minor appears unable to safely participate.

3.4 Behavior & Conduct (UPDATED)

Virtual Rekall may remove or refuse participation without refund for:

  • Harassing conduct toward staff or guests

  • Disruptive conduct that interrupts or endangers the experience

  • Abusive conduct, verbal or physical

  • Intentional damage to equipment

  • Refusing to follow staff instructions

Zero tolerance for unsafe, hostile, or destructive behavior.

3.5 Disability Accommodations (NEW)

Virtual Rekall is committed to accessibility where safely possible.

If you or a member of your group requires accommodations, please contact us in advance.

Accommodation requests may be submitted via:

  • Email: [insert email]

  • Phone: [insert phone number]

Requests are reviewed case by case, depending on the experience and physical requirements.

Most VR experiences may require:

  • Standing and moving freely

  • Walking short distances

  • Crouching or turning

  • Wearing a headset and gear for up to 60 minutes

Some accommodations may not be feasible due to the physical nature of VR, but we will discuss options with you individually.

4. Promotions, Discounts & Gift Cards

Promotions:

Unless stated otherwise:

  • Valid only for listed dates/times

  • Non-combinable with other offers

  • Subject to the same refund/cancellation rules

  • May be modified or ended at any time

Gift Cards & Credits:

  • Non-refundable

  • Not redeemable for cash (except where required by law)

  • Balance may be used for future bookings

  • Lost or stolen cards may not be replaceable

Misuse:

We may cancel promotional bookings if we suspect fraud, misuse, or manipulation.

5. Operational Policies

5.1 Session Start Times

Sessions begin promptly. Late arrivals may shorten your experience and are not eligible for refunds.

5.2 Equipment Responsibility

Guests must handle equipment responsibly. Damage caused by negligence or abusive conduct may result in charges.

5.3 Right to Refuse Service

We may refuse service to anyone who engages in:

  • Harassing, disruptive, or abusive behavior

  • Unsafe actions or refusal to follow instructions

  • Behavior that threatens equipment, staff, or guests

  • Signs of intoxication or impairment

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